Training Attendance and Cancellation Policy

Attendance Policy

The purpose of this policy is to define the attendance and other specific requirements to receive credit hours and a certificate of achievement for a CrowdStrike training course.  

Online Self-Paced Training

To receive credit hours and a certificate of achievement for an online course or module within CrowdStrike University, you must complete all requirements of that course or module.  This includes any pre/post assessment, exams, quizzes or labs, should they exist. If you are unable to complete a course or module initially, you will be allowed to re-enter that course or module for the duration of your subscription. You can also retake any online self-paced course for the duration of your subscription.  

Onsite or Virtual Classroom Instructor-Led Training

In an effort to provide the best learning environment for everyone in attendance, CrowdStrike asks that students arrive AT LEAST 5 minutes prior to the official start time of the course.   To receive credit hours and a certificate of achievement for an onsite or virtual, instructor-led course, you must complete the entire course. This includes any pre-assessment/post assessment, exams, quizzes or labs, should they exist. Students who attend at least 50% of the course will be listed as having attended but they will be listed as 50% complete and will NOT be able to download a certificate of achievement.  Credits will still be deducted for their seat in the course. Students who attend less than 50% of the course will NOT be marked as having attended and will be listed as having completed 0% of the course.  They will not be able to download a certificate of achievement. Credits will still be deducted for their seat in the course.  

Cancellation Policy

Online Self-Paced Training

Access to CrowdStrike University is subscription based and assigned a specific user.  Unused university subscriptions can be transferred to another user within the company as long as the subscription has not been used.  This transfer does not affect the original expiration date of the subscription. To inquire about a subscription transfer, email LMS-Helpdesk@crowdstrike.com.  

Onsite/Virtual Classroom Instructor-Led Training

If you find that you cannot attend an Instructor-Led Training course, you must contact CrowdStrike Training in writing at LMS-Helpdesk@crowdstrike.com.  

Cancellation

If you need to cancel a seat in a public class, you must send your cancellation request more than one (1) business day before the start of the course, Training Credits will NOT be used towards this course.

  If you need to cancel a private training session, you must contact LMS-Helpdesk@crowdstrike.com no less than five (5) US business days before the course commences. If you need to cancel your seat in a private class, you must contact the representative from your company who arranged the training.  

Substitution

If you find that you cannot attend, and it is more than one (1) business days before the start of the course, you may send a replacement, with written notice to LMS-Helpdesk@crowdstrike.com.  The replacement must be from the SAME organization in order to use your credits.

Training Credits Used

If you are unable to send a replacement and do NOT cancel within the required time, training credits for the course will be used. If you have any questions please contact training@crowdstrike.com.