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General
What is CrowdStrike University (CSU)?

CrowdStrike University is CrowdStrike's online training portal. CrowdStrike University is a Learning Management System (LMS) so all training activity records are tracked. This site offers professional training and education services aimed at enhancing and expanding cybersecurity abilities, from introductory to advanced capabilities.

CrowdStrike University provides users access to:

  • Self-paced training (e-learning courses) focused on helping you implement and administer CrowdStrike Falcon.
  • Product Update Videos
  • Quick Technical Tips
  • The global training calendar “Live Sessions” which displays the dates and times for instructor-led classes.
  • Online certification testing portal
  • Digital certificates
  • Transcript of training records

Where can I learn more about your courses?
Subscriptions
What is a CrowdStrike University subscription?

A CrowdStrike University subscription is a service where an organization’s individual user may access the library of CrowdStrike e-learning courses for a standard term of 1 year. The library includes all CrowdStrike “Level-100” elearning courses, product update videos, and quick technical tip videos. Content in this library is updated regularly. NOTE: The term of the subscription may vary based on your organization’s overall contract term and when the subscription was purchased.

There are 2 types of subscriptions available:

  • CrowdStrike University Customer Access Pass
  • CrowdStrike University Annual LMS Subscription

Partners have a unique library of courses available to them and should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate a subscription.

How do I get a CrowdStrike University subscription?

Customers should contact their CrowdStrike Account Manager to purchase a subscription or to activate your access to CrowdStrike University.

NOTE: Your organization may be eligible for free training subscriptions, CrowdStrike University Access Passes.

Partners should contact their CrowdStrike Alliance Manager or email alliances_operations@crowdstrike.com to activate a subscription.

How much does a CrowdStrike University subscription cost?

Contact your CrowdStrike Account Manager for more information on the cost of CrowdStrike University subscriptions.

Can users transfer CrowdStrike University subscriptions to other users?

Each CrowdStrike University subscription is assigned to a specific user and the account cannot be shared with other users. In the case where a user has left the company, you may be able to reallocate the subscription to another user. We handle each request on a case-by-case basis. Please contact your CrowdStrike Account Manager or email LMS-HelpDesk@crowdstrike.com.

How do I get a new user added to CrowdStrike University?

Customers should contact their CrowdStrike Account Manager. There must be an available active CrowdStrike University subscriptions in an account to activate an additional user.

Partners should contact their CrowdStrike Alliance Manager.

What is the difference between a CrowdStrike University Access Pass and a CrowdStrike University Annual LMS Subscription?

Both the CrowdStrike University Access Pass and the CrowdStrike University Annual LMS Subscription allow one named user to access CrowdStrike University.

CrowdStrike University Access Pass offers access for free. CrowdStrike University Annual LMS Subscription offers access for a fee.

A user must have access to CrowdStrike University in order to access:

  • E-learning courses, product update videos, and quick technical tips
  • Registration for instructor-led training sessions (requires training credits)
  • Registration for certification exams (requires exam vouchers)

Learn more about the CrowdStrike University Access Pass

My account has expired. How do I get access again?

CrowdStrike University subscriptions expire after a specified period of time set in your purchase. If you need extended access beyond this period, you will need to purchase a subscription. Contact your CrowdStrike Account Manager for more information.

Training Credits
What are Training Credits?

Training credits are used to pay for instructor-led classes, such as the FHT 201: Intermediate Falcon Platform for Responders and FHT 202: Intermediate Falcon Platform for Hunters classes. The training credit cost varies per class.

Training credits are owned by an organization and not the individual. They generally expire after a year, unless specified differently in your contract.

Can training credits be converted to CrowdStrike University Subscriptions?

CrowdStrike training credits cannot be converted to a CrowdStrike University subscription or vice versa.

Can I purchase training credits or exam vouchers with a credit card?

We do not currently offer the ability to purchase training credits or exam vouchers with a credit card.

How much do training credits cost?

Contact your CrowdStrike Account Manager for more information on the cost of training credits.

Account Management
How do I edit my account in CrowdStrike University?

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.

From the profile view you can:

  • Upload a profile picture
  • Change your password
  • Update your time zone

How do I update my password in CrowdStrike University?

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.
  4. 4. Click Change password.
  5. 5. Enter your current password and new password.
  6. 6. Click Save.

How do I update my time zone in CrowdStrike University?

Updating your time zone is VERY important! All training sessions will be displayed in the time zone you have set. If your time zone is incorrect, you will not be seeing a localized version of the class session time.

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click the profile icon in the upper right corner.
  3. 3. Select My Profile & Settings from the drop down menu.
  4. 4. Click the edit icon in the right corner of the Time Zone frame.
  5. 5. Select your time zone from the drop down.
  6. 6. Click Save.

I forget my password. How can I reset it?

To reset your password:

  1. 1. Go to CrowdStrike University.
  2. 2. Click the I've forgotten my username/password link.
  3. 3. Enter your username, which is your email address associated with your CrowdStrike University account.
  4. 4. Click Continue.

You will receive an email to reset your password.

How do I access my certificate of completion?

  1. 1. Sign in to CrowdStrike University.
  2. 2. Select Achievements from the top menu.
  3. 3. For any courses you have completed that provide a certificate, click the Download certificate link.

NOTE: Not all courses have a certificate of completion.

Certifications
What are the CrowdStrike certifications you offer?

Currently, there are three (3) CrowdStrike certifications:

  • CrowdStrike Certified Falcon Administrator (CCFA): Certifies the ability to effectively manage the CrowdStrike Falcon platform.
  • CrowdStrike Certified Falcon Responder (CCFR): Certifies the ability to effectively respond to detections in Falcon.
  • CrowdStrike Certified Falcon Hunter (CCFH): Certifies the ability to effectively perform deeper detection analysis and response within Falcon.

Each certification exam is designed to demonstrate knowledge and skills for a particular job function.

Learn more about our certification exams

How much do certification exam vouchers cost?

Contact your CrowdStrike Account Manager for more information on the cost of certification exam vouchers.

Are there prerequisites for the certification exams?

CrowdStrike Certified Falcon Administrator (CCFA): A candidate should have at least 6 months of experience with CrowdStrike Falcon. It is strongly recommended that a candidate complete the 4 e-learning courses prior to attempting the exam:

  • FHT 100: Falcon Platform Architecture Overview
  • FHT 101: Falcon Platform Technical Fundamentals
  • FHT 105: Sensor Installation, Configuration and Troubleshooting
  • FHT 120: Investigation Fundamentals

Or, as an alternative to completing the 4 courses above, it is strongly recommended the candidate complete FHT 200: Falcon Platform for Administrators.

CrowdStrike Certified Falcon Responder (CCFR): A candidate should have at least 6 months of experience with CrowdStrike Falcon in an incident responder role. It is strongly recommended that a candidate complete FHT 201: Intermediate Falcon Platform for Responders.

CrowdStrike Certified Falcon Hunter (CCFH): A candidate should have at least 6 months of experience with CrowdStrike Falcon in a hunting role. It is strongly recommended that a candidate complete FHT 202: Intermediate Falcon Platform for Hunters.

Learn more about our certification exams

How do I register for a certification exam?

To register for a certification exam:

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click Content Library from the main navigation
  3. 3. Locate your desired certification exam i.e. CCFA, CCFH, or CCFR.
  4. 4. Click Request Approval.

Note: Certification candidates are not automatically approved or denied. The candidate’s organization must have active Exam Vouchers and the candidate’s organization may be asked to improve the candidate’s enrollment. This approval process can take 1-3 days.

Do I need a training subscription (LMS Annual or Access Pass) to take a certification exam?

Yes, to enroll in a certification exam, candidates must be logged into CrowdStrike University; therefore, you must have a current CrowdStrike University subscription.

Are the certification exams suitable for non‑native English speakers?

Yes, certification exam “items” or questions are written under a set of guidelines specifically designed to eliminate tricky wording and double negatives. Items undergo several rounds of editing by both technical and non‑technical experts, and are beta-tested by a wide variety of candidates (including non-native English speakers). Exam performance data is analyzed on a regular basis to ensure that exams and items are “performing” as expected. This iterative process helps CrowdStrike generate fair certification exams and ensures accessibility for all candidates.

Do certifications expire?

Yes, certifications are considered active from the date the certification was achieved for a period of 3 years. Certified professionals will need to retake the certification to maintain certification status.

Does my exam voucher include an exam retake attempt?

Yes, each exam voucher includes “exam insurance”; this allows 1 retake of the exam if you do not pass on the first attempt.

Is there a waiting period between exam attempts and how many attempts are allowed?

If you fail an exam on the first attempt and want to retake it, you must wait 24 before the second attempt. After the second attempt you will need to wait 30 days for the third attempt and any subsequent attempts. Retakes beyond the 5th attempt will be considered on a case‑by‑case basis. CrowdStrike reserves the right to deny a retake beyond the 5th attempt.

Instructor-Led Courses
Are instructor-led courses offered in a private setting?

If an organization has at least 6 participants, a live online, private instructor-led session can be set up. If an organization would like an onsite private training session, there is an additional cost of 4 credits domestically and 6 credits internationally per week of travel. If onsite training sessions extend into a second week, an additional 4 credits domestically or 6 credits internationally will be required.

How do I register for an instructor-led session?

To register for an instructor-led session:

  1. 1. Sign in to CrowdStrike University.
  2. 2. Click Live Sessions from the main navigation.
  3. 3. Locate your desired course and session time. (Make sure you select the session with the correct course, date, location, hours, and time zone. You can use the filtering option to narrow down the sessions displayed.)
  4. 4. Click Request Approval.

Note that you are not automatically approved or denied. Your company must have active CrowdStrike Training Credits and approve your enrollment. Your request will be approved or denied manually. This process can take 1-3 days.

Do I need a training subscription (LMS Annual or Access pass) to take an instructor-led course?

Yes, to enroll in an instructor-led course you must be signed into CrowdStrike University; therefore, you must have a current CrowdStrike University training subscription.

How are instructor-led classes delivered?

We offer instructor-led classes in a number of formats, including:

  • Regional classroom instructor-led training
  • Live online instructor-led training (using Zoom, a remote meeting technology, and cloud-based interactive labs)
  • Private onsite instructor-led training (delivered at organization’s site)
  • Private live virtual instructor-led training (using Zoom, a remote meeting technology, and cloud-based interactive labs)
  • Students participating in live online instructor-led training are encouraged to have 2 monitors and a headset for class, in addition to a reliable internet connection.

Private training can be scheduled by contacting training@crowdstrike.com.

How can I test that I am able to connect to the remote classroom technologies that CrowdStrike uses?

We use Zoom for our live, online instructor-led training. To test that your system works with Zoom, please visit: https://zoom.us/test.

We use CloudShare for our cloud-based interactive labs. To test that your system works with CloudShare, please visit: https://use.cloudshare.com/Ent/Machine.mvc/testpage#/.

How do I access course materials after I’ve completed the course?

We offer materials for your reference that are available only after you have completed the course.

The email you receive upon course completion will contain specific information on how to access these materials.

Generally, these materials exist in the “m” version of the course. Just add an “m” to the end of the course number. For example, if you completed “FHT 201” you can search for “FHT 201m” in the Content Library section of CrowdStrike University.

What happens if I request access to an instructor-led course, but I don’t have enough training credits in my account?

You will be notified that your course registration cannot be completed at this time.

Each instructor-led course has specified training credit cost which is noted in the course description. Contact your CrowdStrike Account Manager to purchase additional training credits.

Once you have purchased additional training credits, request access to the course again.