Press Release | Media on CrowdStrike

CrowdStrike Broadens Customer Support Offerings with Premium Services

— New support options help customers maximize the value of their CrowdStrike deployments and ensure their success in stopping the breach —

Irvine, CA – February 13, 2017 – CrowdStrike Inc., the leader in cloud-delivered next-generation endpoint protection, launched three new levels of support to help customers properly maximize their investments in the CrowdStrike Falcon™ platform and use the technology effectively and efficiently.

To augment its broadened product portfolio that now includes five integrated Falcon modules, CrowdStrike is offering Premium Customer Support for organizations that require superior technical response and case management. With Premium Support, customers receive a dedicated technical support team who provides one-on-one strategic support planning, deployment support, security operations review, and continuous account management to ensure customers get the maximum benefits from their CrowdStrike Falcon deployments.

“Along with expanding our portfolio of unique Falcon offerings to broaden options for customers looking to replace their legacy antivirus solutions, we have also made a significant investment in our technical customer support,” said Brian Brouillette, CrowdStrike’s vice president of Customer Success. “With our Premium Support options, customers can augment their internal teams and ensure faster response times, better prioritization of case handling, and world-class advisory services.”

CrowdStrike now offers three levels of support tailored to the unique needs of customers:

  • CrowdStrike Standard Support – Included with every CrowdStrike subscription. CrowdStrike Standard Support provides unlimited access to the full knowledge base and resources available to customers, as well as technical and engineering support to ensure successful deployments and operationalization of the Falcon technology.
  • CrowdStrike Essential Support – Offers all the benefits of CrowdStrike Standard Support plus direct access to CrowdStrike technical account managers and hands-on assistance with deployment.
  • Premium Service Elite – Offers the highest level of support provided by CrowdStrike, including a dedicated technical account manager who works closely with customers as a go-to trusted advisor.

About CrowdStrike

CrowdStrike is the leader in cloud-delivered next-generation endpoint protection. CrowdStrike has revolutionized endpoint protection by being the first and only company to unify next-generation AV, endpoint detection and response (EDR), and a 24/7 managed hunting service — all delivered via a single lightweight agent. The CrowdStrike Falcon™ platform, certified to replace legacy antivirus, has reinvented how endpoint security is delivered with its industry-leading, cloud-native architecture. CrowdStrike Falcon protects customers against all cyber attacks, using sophisticated signatureless artificial intelligence/machine learning and Indicator-of-Attack (IOA) based threat prevention to stop known and unknown threats in real-time. Core to its innovative approach is the CrowdStrike Threat Graph™ which analyzes and correlates over 30 billion events per day from millions of sensors deployed across 176 countries, uniquely providing crowdsourced protection for the entire customer community.

Many of the world’s largest organizations put their trust in CrowdStrike, including three of the 10 largest global companies by revenue, five of the 10 largest financial institutions, three of the top 10 healthcare providers, and three of the top 10 energy companies.

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Ilina Dimitrova