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Breach Prevention Warranty FAQ

Does CrowdStrike® offer a warranty that provides protection in the event a breach?

CrowdStrike is offering a warranty to Falcon EPP Complete™ customers that will cover up to $1 million in breach response expenses if there is a security incident within the environment protected by CrowdStrike Falcon EPP Complete.

How is the amount of the warranty determined?

The warranty for each customer is determined by the amount the customer spends on its annual Falcon EPP Complete subscription. Contact a CrowdStrike sales representative for more details.

Can customers get the warranty coverage now?

The coverage is included with the purchase of Falcon EPP Complete at no additional charge to the customer.

What is Falcon EPP Complete?

CrowdStrike Falcon® Endpoint Protection Complete, is a turnkey solution, combining the Falcon Endpoint Protection (EPP) technology with the skills and experience of the Falcon Endpoint Protection Team. The team takes over the administration and monitoring of the Falcon platform and responds to threats 24 hours a day.

What expenses are covered under the warranty in the event of a Security Event?

The warranty covers certain breach response fees and expenses incurred by the customer, including legal consultation, forensic services, notification expenses, identity theft and credit monitoring, public relations and cyber extortion payments.

How much does the warranty cost?

The warranty is included with the purchase of a Falcon EPP Complete subscription. There is no additional charge to the customer.  The warranty is purely a value-added benefit for the customer.

What is required for a customer to receive the warranty protections?

The customer must subscribe to Falcon EPP Complete and agree to the warranty terms and conditions.

What time period is covered by the warranty?

The warranty is offered on a year-to-year basis.

Can the warranty for Falcon EPP Complete be offered by partners and resellers?

Yes. The warranty is included with Falcon EPP Complete, so partners and resellers are able to sell EPP Complete and can offer the warranty protection as a part of EPP Complete.

How does Falcon EPP Complete impact me if I’m looking at obtaining cyber insurance?

Taking certain security precautions, including subscribing to Falcon EPP Complete could result in better terms on cyber insurance. CrowdStrike has very strong relationships within the insurance industry and certain insurance carriers recognize the risk reduction provided by Falcon EPP Complete and may be willing to provide better terms on cyber insurance.

Can I negotiate the terms and conditions of the warranty?

No. The warranty agreement is tailored to CrowdStrike’s insurance coverage and is therefore only offered on a “take it or leave it” basis.

Can I buy the warranty if I do not subscribe to Falcon EPP Complete?

No. The warranty only applies to Falcon EPP Complete.

If I suspect a breach when Falcon EPP Complete is purchased, is it possible to get the benefits of the warranty?

Any new Falcon EPP Complete customer is eligible for the warranty; however, pre-existing security incidents are not covered.

This FAQ provides an overview of CrowdStrike’s EPP Complete Limited Warranty. Please see the Falcon EPP Complete Limited Warranty Agreement for full terms and conditions.


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