CrowdStrike Falcon OverWatch FAQ

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What is Falcon OverWatch?
I already have an MSSP, why would I need Falcon OverWatch?
Can Falcon OverWatch really make a difference?
Does Falcon OverWatch have to do a baseline evaluation of my environment before it can begin investigating?
Does OverWatch work with any of the other CrowdStrike teams?
What are retroactive investigations and when are they performed?
How does Falcon OverWatch scale with increases in customers and event volumes?
Does Falcon OverWatch offer different levels of service?