I am proud to announce that CrowdStrike® is positioned as a leader in the IDC MarketScape: U.S. Incident Readiness, Response, and Resiliency 2018 Vendor Assessment – Beyond the Big 5 Consultancies (doc #US44257117, September 2018), which was just published. Our positioning in this important industry assessment is further evidence of CrowdStrike’s commitment to and success at setting a new standard in incident response (IR) and resiliency services.
We find this recognition from IDC MarketScape particularly rewarding because its rigorous methodology provides a clear framework for meaningfully comparing the product and service offerings, capabilities and strategies, and current and future market success factors of vendor offerings. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
This IDC MarketScape assessment cites the strength of CrowdStrike’s ability to leverage our intelligence-led IR approach and in-depth understanding of adversary tactics, techniques and procedures (TTPs). We use this information to identify security gaps and advise organizations on the development of security strategies that can improve detection, prevention response and remediation capabilities. Because each environment and incident is unique, our analysis is not only comprehensive, it is customized to fit each organization’s needs. As the IDC MarketScape assessment states, “Its (CrowdStrike’s) customers are very pleased with its service capabilities as evidenced by their net promoter score (NPS).”
Our consistently high NPS score validates not only that CrowdStrike’s methodology and technology are effective, but that the experience and knowledge of our team has been critical in helping organizations when they most need assistance.
In its report, the IDC also acknowledges the range of services CrowdStrike provides and states, “Customers using the CrowdStrike Falcon Complete™ product, which provides 24 x 7 remediation services, takes preapproved actions on endpoints to block malicious activity, clean up malware, and quarantine infected systems state that the service alleviates the need for security teams to coordinate with help desk teams to take remediation actions. ”
In the report, IDC MarketScape comments on the comprehensive range of proactive and IR services we offer, “CrowdStrike specializes in incident response. The company’s portfolio of proactive services covers the spectrum from tactical to strategic.” The report also acknowledges CrowdStrike’s rapid growth trajectory, “One of the fastest-growing companies in the U.S. incident readiness, response, and resiliency services market, CrowdStrike uses its size and flexibility to its advantage.”
The CrowdStrike Services team specializes in both proactive services and IR. Proactive services includes a Strategic Advisory offering, providing a full spectrum of tactical and strategic guidance and giving our clients actionable insights and tailored recommendations that can benefit their cybersecurity readiness now and in the future. The intelligence we glean from previous engagements, and our knowledge of cyber adversary behavior, allow us to advise clients on specific strategies they can employ to harden and future-proof their organizations.
On the IR side, our investigators go to work in the wake of a security incident, providing a range of assessments that help customers prioritize the infrastructure issues they need to address first. Engagements are customized based on the nature, scope and detail of the incident in question. This helps the Services team pinpoint adversary motivations as well as the TTPs employed, so clients can anticipate future cyber threats and provide attribution where possible.
The CrowdStrike Services approach is made possible by combining world-class expertise with powerful next-gen technology. The in-depth knowledge and experience of the Services team members, coupled with the CrowdStrike Falcon® platform, allow us to perform faster remediation and provide actionable insights to not only stop the current attack but prevent future ones by closing security gaps that the client didn’t know were there.
In the final analysis, clients continue to depend on CrowdStrike Services and recommend us to their peers because when an organization contacts us, we see their issues as our issues — their fight against the breach is our fight against the adversary. Our approach is always open and helpful — never arrogant — and we are truly invested in our clients’ security, not only during an incident but after. Our customers benefit from the Falcon platform we use in the engagement so that after we wrap up, they have continuity and the confidence they are protected going forward. Our proactive services give them peace of mind, knowing they have the cybersecurity maturity and readiness to face whatever threats are to come.
- Read an excerpt from the IDC MarketScape: U.S. Incident Readiness, Response, and Resiliency – 2018 Vendor Assessment.
- Read the press release.
- Learn how CrowdStrike can help your organization answer its most important security questions. Visit the CrowdStrike Services web page.
- Experienced a breach? Contact CrowdStrike Services for immediate assistance, 24 hours a day for pre- and post-Incident response services: 855.276.9347
- Test CrowdStrike next-gen AV for yourself. Start your free trial of Falcon Prevent™ today.
SOURCE: “IDC MarketScape: U.S. Incident Readiness, Response, and Resiliency Services 2018 Vendor Assessment – Beyond the Big 5 Consultancies”, by Christina Richmond and Pete Lindstrom, September 2018, IDC # US44257117