ONLINE ORDER AND PAYMENT TERMS
CROWDSTRIKE’S OFFERINGS ARE SOLELY FOR BUSINESS AND COMMERCIAL USE AND SHALL IN NO EVENT BE USED FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES.
BY PLACING AN ONLINE ORDER WITH CROWDSTRIKE YOU AGREE TO THESE ONLINE ORDER AND PAYMENT TERMS (“ORDER TERMS”), WHICH WILL BE A BINDING CONTRACT BETWEEN THE COMPANY OR OTHER LEGAL ENTITY ON WHOSE BEHALF YOU ARE ORDERING CROWDSTRIKE ‘S OFFERINGS (“CUSTOMER”) AND CROWDSTRIKE, INC., A DELAWARE CORPORATION, ON BEHALF OF ITSELF AND ANY AFFILIATES PERFORMING HEREUNDER (COLLECTIVELY, “CROWDSTRIKE”). YOU REPRESENT AND WARRANT THAT: (I) YOU HAVE FULL AUTHORITY TO ENTER INTO THE ORDER ON BEHALF OF CUSTOMER AND TO BIND CUSTOMER TO THESE ORDER TERMS; (II) YOU HAVE FULL AUTHORITY TO PROVIDE THE SELECTED PAYMENT METHOD FOR THE CHARGES DESIGNATED IN THE ONLINE ORDER FORMS AND HEREIN; AND (III) THE PAYMENT AND OTHER INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH THE ORDER IS COMPLETE AND ACCURATE.
This Order is subject to and governed by these Order Terms and the CrowdStrike Terms and Conditions, which are available here (the “Agreement”). Capitalized terms used but not otherwise defined herein are defined in the Agreement.
If you have questions about your Online Order, please contact CrowdStrike at subscriptions@crowdstrike.com.
1. Payment Authorization.
a. Customer is responsible for, and will be charged the full amount stated on the online order forms, plus required taxes. Customer is responsible for any other taxes, including consumption (reverse charge) or value added tax. If Customer exceeds the license metric quantities designated on the online order forms, Customer agrees to purchase additional co-terminous licenses to cover such overages at CrowdStrike’s then-standard price, pro-rated for the remainder of the Subscription/Order Term. You authorize CrowdStrike, or its third-party service provider(s), to store the payment method information provided and to automatically charge that payment method. If you set up ACH direct debit as your payment method, you authorize us to initiate ACH direct debit from your account. Your payment method authorization applies to charges for the designated Offerings for the initial Subscription/Order Term and for each renewal Subscription/Order Term, unless either party terminates a current Subscription/Order Term or cancels the upcoming automatic renewal pursuant to these Order Terms or the Agreement. You authorize us to charge any payment method provided in case your primary payment method is declined or no longer available.
b. Customer is required to notify CrowdStrike of any changes to its payment information, contact information or other information provided in connection with its Order. CrowdStrike may also use updated payment information it obtains independently from third-parties. In the event a payment is not completed for any reason, including an incorrect expiration date or insufficient funds, CrowdStrike may retry the payment one or more additional times to complete transactions, including by retrying failed cards after updating expiration dates or re-attempting ACH direct debits. CrowdStrike may charge additional fees, as permitted by law, for failed ACH direct debit transactions due to insufficient funds in your account. CrowdStrike is not responsible for any fees or damages relating to payments that are processed before it has a reasonable opportunity to cancel the payment.
2. Subscription/Order Term.
a. Customer’s initial Subscription/Order Term for the Order begins once Customer’s payment is approved by CrowdStrike and the initial Subscription/Order Term continues for the term designated on the online order forms.
b. Following the initial Subscription/Order Term, the Order will automatically renew for additional Subscription/Order Terms, unless either party terminates a current Subscription/Order Term or cancels the upcoming automatic renewal pursuant to these Order Terms or the Agreement.
c. CrowdStrike will send an initial email to Customer reminding them that a Subscription/Order Term is scheduled to automatically renew at least 60 days prior to such renewal. CrowdStrike will send a follow-up email to Customer reminding them that a Subscription/Order Term is scheduled to automatically renew at least 30 days prior to such renewal.
d. The fees for each renewal Subscription/Order Term will be based on (i) the applicable license metric quantities licensed to Customer through the expiring Subscription/Order Term (including any co-terminous licenses purchased during such term) and (ii) CrowdStrike’s then-standard price for the renewing subscription of the applicable Offering at the time of renewal, which might be different from the price of the expiring Subscription/Order Term.
e. If, during a Subscription/Order Term, the licensed CrowdStrike Offering(s) have been renamed, upgraded or replaced with new Offering(s) providing improved or substantially similar functionality, at the time of the next renewal CrowdStrike may modify Customer’s Order to include those new Offering(s), and charge Customer CrowdStrike’s then-standard prices for such Offering(s).
3. Cancellation and Termination.
a. Either party can cancel the upcoming automatic renewal of a Subscription/Order Term prior to the start of such Subscription/Order Term by providing written notice to the other party. Customer should provide such notice by emailing CrowdStrike at subscriptions@crowdstrike.com. Customer can also cancel an upcoming automatic Falcon renewal through the “Manage Subscription” feature on the Falcon platform.
b. Customer can terminate a Subscription/Order Term at any time by emailing CrowdStrike at subscriptions@crowdstrike.com. If Customer terminates within 30 days following the start of the Subscription/Order Term, Customer will receive a full refund of the fees paid for the terminated Subscription/Order Term. Should Customer terminate after 30 days, Customer will not receive any refund.
4. Privacy. By submitting your Personal Information, including physical address, email address, name, and payment information, Customer (i) consents to CrowdStrike’s use of electronic communications related to Customer’s Order and the electronic delivery of notices, policies, and records of transaction; and (ii) consents to CrowdStrike processing (either directly or through third-party service providers) its information in connection with payments and otherwise using such information in accordance with its Privacy Notice, located at https://www.crowdstrike.com/privacy-notice/.
5. Abuse. You acknowledge that CrowdStrike may monitor your use of its Offerings and you specifically consent to CrowdStrike’s use of its Offerings, and data collected thereby, to detect, prevent, and respond to fraud, abuse, and anything else that could harm CrowdStrike, its users, or the public. If CrowdStrike detects or suspects illegitimate use or abuse of its Offerings or systems, it may disable your account or take other action, including by leveraging capabilities in its Offering, which may include collecting suspicious files directly from your environment.
