CrowdStrike Falcon® Support Offerings Data Sheet

CrowdStrike provides multiple levels of support so you can choose the level that best fits your organization’s requirements and ensures that you receive the most benefit from your investment in the CrowdStrike Falcon^® platform.

• Elite Support: The highest level of support provided by CrowdStrike, designed for large enterprises or complex environments. Provides access to a Technical Account Manager with industry-specific knowledge of your business.
• Essential Support: For mid-sized enterprises or complex environments who could benefit from proactive engagement to help ensure your team is able to take advantage of the robust CrowdStrike ecosystem.
• Express Support: For small to medium sized corporate IT environments where deployment and operational issues must be addressed quickly.
• Standard Support: Bundled free with all Falcon subscriptions, providing basic support services.