How CrowdStrike Secures AI Agents Across SaaS Environments

AI agents are being rapidly embedded into the SaaS ecosystem to streamline operations, trigger complex workflows, and interact with sensitive data and systems. From automating calendar updates to executing code and accessing cloud data stores, they are becoming integral to business processes.

But with this integration comes risk. AI agents are often quickly deployed across SaaS environments by employees, without centralized tools to govern them. While the intent is productivity, the result can be blind spots. Most organizations lack visibility into which agents exist, what they can access, and how they behave over time. AI agents deployed without guardrails introduce new attack surfaces that adversaries are eager to exploit.

CrowdStrike Falcon® Shield secures this new layer of AI-driven automation in the SaaS stack by mapping each AI agent to its human creator, detecting anomalous behavior, and enforcing policy. It provides security teams visibility into, and control over, AI agents by continuously discovering misconfigurations, shadow AI, and risky access.

As AI adoption accelerates inside the SaaS stack, organizations need a way to bring these agents under control. Falcon Shield helps them do it.

CrowdStrike Secures AI Agents Across the SaaS Stack

Falcon Shield, delivered as part of the CrowdStrike Falcon cybersecurity platform, provides visibility into AI activity across SaaS applications like Microsoft 365, ChatGPT Enterprise, and Snowflake.

As AI capabilities become more deeply embedded in everyday apps, users can unknowingly create agents with broad scopes or risky configurations. Falcon Shield surfaces these agents, authorized or not, alongside their usage patterns and access levels. This gives security teams the context needed to detect misuse, misconfigurations, and over-permissioned agents early.

Falcon Shield delivers a multi-dimensional view of SaaS security posture. Teams can view security posture by organizational domain, security domain (including GenAI), or compliance framework, making it easier to identify and prioritize gaps before adversaries can exploit them.

This domain-level view allows teams to pinpoint where GenAI introduces risks such as agents with excessive permissions, unsecured integrations, or high-impact access. It also provides visibility into other critical domains like authentication, data access, and device posture.

Falcon Shield continuously audits SaaS environments to surface the specific risks that impact security posture. These checks evaluate a wide range of factors including misconfigurations, overly permissive AI agents, unsafe default settings, and unmonitored integrations.

Each check contributes to the domain-level security posture score, helping teams understand not just that a risk exists but where it originates and how to address it. Whether it’s an AI agent with excessive access, a GPT integration exposed to the internet, or a SaaS app with weak API controls, Falcon Shield highlights these issues before they can be exploited.

For example, it may identify that an AI assistant feature is enabled by default for all users within a SaaS application. This assistant, powered by a large language model (LLM), can automate workflows, generate content, and support brainstorming, introducing powerful functionality with potentially broad impact. Falcon Shield flags these capabilities as a security check and recommends restricting access until users have completed AI awareness training. This encourages more responsible and informed use of generative AI technologies across the organization.

When an issue is flagged, Falcon Shield’s remediation plan also provides clear, in-context guidance on how to resolve it directly within the SaaS application. This removes the need to consult external documentation or manually search through configuration settings.

As part of the Falcon platform, Falcon Shield also leverages CrowdStrike Falcon® Fusion SOAR to automate containment. With Falcon Fusion SOAR, it can disable misbehaving agents or users via API while simultaneously opening tickets to ensure accountability and resolution.

CrowdStrike Integrates with ChatGPT Enterprise Compliance API

Falcon Shield now integrates with the OpenAI ChatGPT Enterprise Compliance API to extend centralized monitoring and enforcement into GPT and Codex agents across enterprise environments. With this integration, IT and security teams gain added visibility into all GPT agents used with ChatGPT Enterprise in their environment and learn who created them, what tools and systems they access, and how they're shared. Teams can monitor usage, audit external connections, and detect overly permissive configurations. This helps ensure AI agents are governed and aligned with enterprise policies, complementing ChatGPT Enterprise’s existing security and administrative controls.

Some GPTs may be configured with action capabilities, which are tools that allow them to interact with external systems or trigger operations on behalf of users. When not properly reviewed or scoped, these agents can introduce unintended behavior such as operating with broader privileges. For example, a GPT connected to a support API might be able to delete or reassign tickets without logging or approval.

Falcon Shield can track whether agents have access to image generation, code interpretation, web search capabilities, or custom actions that connect to external systems. It flags GPTs with action capabilities as high-impact security risks, surfacing which external systems they connect to.

Protecting AI Agents with Falcon Shield

AI agents are now deeply embedded in SaaS environments, automating tasks and interacting with sensitive systems. Their scale and autonomy introduce a new layer of enterprise risk that traditional controls are not equipped to manage. Misconfigurations, excessive permissions, and shadow deployments can quickly create openings for exploitation.

Falcon Shield gives security teams visibility and control over this growing surface. It identifies hidden agents, maps their usage and access, detects risky behavior, and enables containment through Falcon Fusion SOAR. Powered by the Falcon platform, Falcon Shield benefits from unified threat intelligence, automation, and response. It ensures AI agent protection is not an isolated solution, but part of a cohesive security strategy.

Additional Resources

• For more product information, visit the Falcon Shield webpage: https://www.crowdstrike.com/en-us/platform/falcon-shield/
• Register for a free CrowdStrike SaaS Security Risk Review: https://www.crowdstrike.com/en-us/platform/falcon-shield/saas-security-risk-review/
• See Falcon Shield in action in this demo video: https://www.youtube.com/watch?v=SDpqCD8MU5o