How Three Companies Secure AI with CrowdStrike

AI is reshaping business at machine speed. From automating claims to improving customer engagement, organizations are embedding AI into core workflows faster than most security teams can track.

As AI systems expand, they introduce a new class of security considerations. AI no longer lives in a single layer of the stack. It runs on cloud infrastructure, processes sensitive data, and operates through a growing network of human and non-human identities. AI agents access systems, move data, and create workflows at speeds no human can match. Gaps in visibility or control at any layer can increase risk across the broader AI environment.

Securing AI requires extending the same principles used to protect human users and traditional workloads: visibility, identity control, data protection, and continuous monitoring. The key differences are speed and scale. These protections must operate at machine speed and across every domain where AI runs.

The CrowdStrike Falcon® platform delivers this protection through a unified architecture. Its single lightweight sensor and integrated modules work together to secure AI across endpoints, cloud workloads, identities, and data flows. Whether organizations are assessing AI risk, protecting models in production, or preventing sensitive data from leaking through AI systems, the Falcon platform helps secure every stage of the AI lifecycle.

We recently spoke with security leaders on the front lines of this shift. Each had a different mission, yet all faced the same tension: how to secure AI without slowing innovation. Here’s how three organizations are securing and operating resilient AI environments with CrowdStrike.

WEX Safeguards AI Infrastructure in the Cloud

As AI adoption accelerated, WEX® — a global commerce platform that supports business operations primarily for the fleet industry — faced the challenge of securing more than 500,000 cloud resources across AWS, Azure, and Google Cloud, including AI workloads embedded into its own financial and healthcare products. At the same time, the company was migrating 29 data centers to the cloud, creating visibility and compliance gaps that legacy tools could not close.

WEX adopted CrowdStrike Falcon® Cloud Security, including AI security posture management (AI-SPM), to unify protection across cloud infrastructure, containers, and AI-constructed environments. It integrates directly into WEX’s software development lifecycle, allowing teams to detect vulnerabilities and misconfigurations before AI workloads reach production.

“Falcon Cloud Security plugs into our full development lifecycle,” said Kyle Thomas, Vice President of Global Information Security at WEX. “We can ensure data safety and model security from the beginning to the end.”

WEX also uses CrowdStrike Falcon® Next-Gen Identity Security to treat AI components as identities that must be governed, whether they’re human or non-human. By delivering these controls through the Falcon platform, WEX maintains unified visibility across its global cloud footprint and AI systems.

The results are measurable. WEX’s AI-powered claims platform now processes sensitive financial and healthcare data in under two minutes with 97% accuracy. At the same time, the company has kept security headcount flat while expanding operations worldwide.

Med Center Health Protects Patient Data in the Age of GenAI

At Med Center Health, Director of Information Security Daniel Morrison is responsible for protecting patient data across seven hospitals and more than 100 care sites. As clinicians and administrators began experimenting with generative AI tools, Morrison saw a growing risk of sensitive data, including protected health information, potentially leaving secure systems.

Using CrowdStrike Falcon® Data Protection, Med Center Health can see when sensitive data moves beyond approved applications, including uploads to personal Gmail or Google Drive accounts. It flags these transfers and currently simulates blocking actions, allowing the organization to validate policies before enforcement. The next phase is enabling real-time protection and applying guardrails specifically for generative AI tools.

“Our hospital system is beginning to use genAI,” Morrison said. “We’ll be using Falcon Data Protection to prevent patient information from being uploaded into those systems.”

Falcon Data Protection operates as part of the broader Falcon platform, giving Med Center Health unified visibility across endpoints, cloud environments, and AI workflows. This allows a small security team to monitor data movement continuously, enforce policy consistently, and support AI adoption without compromising compliance or patient trust.

Genesys Embeds AI Security into the Development Lifecycle

Genesys®, a global cloud leader in AI-powered experience orchestration, delivers a platform that enables organizations of all sizes to deliver trusted, high-quality customer and employee experiences. AI is a foundational element of the company’s platform and innovation strategy, helping customers personalize interactions and gain deeper insights at scale. To support this, Genesys continues to strengthen its longstanding approach of embedding security directly into development and operational processes.

At Genesys, Falcon Cloud Security helps maintain alignment with established standards and best practices across AI workloads and supporting cloud infrastructure. This approach helps the security teams to identify misconfigurations, access risks, or policy gaps early, well before AI-enabled services reach production.

“Security is a critical component of our engineering mindset, and CrowdStrike is an important part of that foundation,” said David Morton, Security Operations Manager at Genesys.

With unified monitoring and reporting through the Falcon platform, the company continuously verifies that AI deployments align with internal policies and audit requirements. This approach helps Genesys uphold strong data protection standards, maintain uptime, and build trust as AI capabilities expand across its cloud-native platform.

Securing AI Across the Falcon Platform

Across these conversations, one pattern is clear. Securing AI is not about deploying a single tool or feature. It requires extending security controls across every layer where AI operates: cloud infrastructure, data pipelines, identities, endpoints, and the systems that connect them.

The Falcon platform brings these protections together through a unified architecture. Its single sensor and integrated modules allow organizations to discover AI usage, govern identities, protect data, and secure AI workloads without stitching together disconnected tools. Each capability reinforces the others, giving security teams consistent visibility and control as AI adoption expands.

Wherever organizations are in their AI journey, the Falcon platform helps ensure they can innovate confidently, manage risk pragmatically, and secure AI systems as they scale.

Additional Resources

• Go deeper on CrowdStrike’s securing AI webpage.
• Read the latest CrowdStrike blog posts about securing AI. 
• Watch on demand: Securing the AI Era with CrowdStrike Falcon AI Detection and Response.
• Explore more CrowdStrike customer stories and videos.