Seguros del Pichincha Weaves a Safety Net with CrowdStrike

Seguros del Pichincha, a leading insurance company in Ecuador, has a strong reputation for trust and protection. As a major insurance provider, it understands that ensuring its client’s safety goes beyond traditional policies. It also includes their digital assets, which are crucial in today’s increasingly connected world. 

However, the company found that its existing security systems were falling short.

Fernando Peñafiel, Technology and Process Manager at Seguros del Pichincha, knew his department faced significant challenges. "Security is everything in our business. Any leak can break that trust and end in disastrous results … not only for our clients, but also for our reputation," he said. 

Peñafiel and his team understood they needed a solution that could offer complete protection, immediate threat detection, and the ability to respond quickly. 

"We needed a partner, not just a vendor," he explained. "We needed a group of experts who could guide us through the complicated world of cybersecurity and provide us with the tools and support to stay ahead.”

Seguros del Pichincha’s search led it to CrowdStrike and the CrowdStrike Falcon® Complete Next-Gen MDR team. CrowdStrike provides a cloud-based platform that fits the insurer’s needs perfectly.  

"CrowdStrike's technology helps us find and stop threats fast," said Peñafiel.

The AI-native CrowdStrike Falcon® cybersecurity platform unifies next-generation antivirus (NGAV), endpoint detection and response (EDR), cyber threat intelligence, managed threat investigation capabilities, and other protections — all in a single, lightweight sensor that is managed and delivered in the cloud.

For Seguros del Pichincha, CrowdStrike has yielded tangible improvements in four key areas:

1. Lightning-fast threat detection: CrowdStrike's AI-powered cybersecurity greatly cuts down the time it takes to find threats. "We've gone from potentially hours or days to mere seconds," Peñafiel said.

2. Better insight: Falcon Complete Next-Gen MDR gives Seguros del Pichincha a clear view of its entire IT system. "We can now see all potential weak points, letting us fix problems before they cause issues,” Peñafiel said.

3. Faster problem solving: CrowdStrike's expert team works closely with Seguros del Pichincha's security staff, making their response to problems much quicker. "This teamwork has greatly cut down the time needed to stop and fix threats," Peñafiel said.

4. Greater trust: Using CrowdStrike has made Seguros del Pichincha feel more confident in protecting its customers' important information. "This is crucial for keeping our good name and building stronger relationships with our clients,” Peñafiel said.

To evaluate the effectiveness of this collaboration, Seguros del Pichincha monitors important performance metrics, including the average time it takes to detect threats, the number of security incidents, the average time to respond to incidents, and the number of unresolved vulnerabilities. 

"We've seen major improvements in all these areas," Peñafiel confirmed. "The data shows that CrowdStrike has greatly enhanced our security."

Beyond the technology, Seguros del Pichincha was impressed by CrowdStrike's dedication to the partnership. "They worked closely with our team to understand our unique needs and create a solution that fits those needs," Peñafiel noted. "Their team of experts offered crucial support and advice during the setup process and afterwards."

This partnership has given Seguros del Pichincha a sense of confidence and peace of mind. "Knowing that we have a team of experts watching our systems 24/7 lets us concentrate on our main business," said Peñafiel. "We no longer have to worry about security issues."

This newfound confidence extends to its clients as well. "Our clients trust us with their sensitive information," Peñafiel stated. "By partnering with CrowdStrike, we are demonstrating our commitment to protecting that information and ensuring the continuity of our services."

In reflecting on the journey, Peñafiel emphasizes the importance of choosing the right partner. "CrowdStrike is more than just a technology provider; they are trusted advisors and a valuable extension of our team. Their commitment to innovation, partnership, and customer success has been instrumental in our cybersecurity transformation."

Seguros del Pichincha's story is a testament to the power of partnership in navigating the complex world of cybersecurity. By embracing CrowdStrike's technology and expertise, the company not only strengthened its defenses but also empowered its business to thrive in the digital age. 

As Peñafiel puts it, “With CrowdStrike, we have woven a safety net that allows us to focus on what we do best: protecting the financial well-being of our client.”