How ServiceNow Operationalized CrowdStrike Threat Intelligence to Respond Faster and Smarter

For ServiceNow, threat intelligence is more than feeds and reports. It's the foundation of a proactive cybersecurity strategy that scales with the company’s global operations and enables a fast and informed response to threats.

"One of the most important things CrowdStrike gives us is peace of mind," said Olivier Minkowski, who leads the insider threat program at ServiceNow. "We know the intelligence is accurate and timely. That lets us stay calm and focus our energy where it’s needed."

That confidence, powered by CrowdStrike Falcon® Adversary Intelligence Premium, has enabled ServiceNow to streamline incident response and enhance security across the enterprise. With CrowdStrike’s threat intelligence and complementary solutions, ServiceNow is raising the bar on what enterprise security can achieve.

As a global software company serving customers across every major industry, ServiceNow faces an ever-evolving threat landscape. Falcon Adversary Intelligence Premium helps ServiceNow better understand the threats it faces, the adversaries behind them, and how it should prioritize an overwhelming amount of security alerts.

Rather than drowning in indicators of compromise, ServiceNow benefits from context-rich insights that connect activity to specific adversaries, behaviors, and tactics. This approach enables the security team to prioritize alerts and act faster.

"CrowdStrike doesn’t just give us intel, they give us understanding," Minkowski explained. "They help us identify specific activity, map it to threat actors, and respond based on what those actors were known to do."

This adversary-focused approach proved especially valuable during targeted threat actor investigations. In multiple instances, CrowdStrike provided visibility into activity beyond ServiceNow’s internal environment, helping analysts validate concerns and accelerate response. The intelligence team even delivered customized tools and briefings to help ServiceNow educate stakeholders and strengthen defenses.

"It’s not just intel we consume," Minkowski said. "It’s a relationship. We ask questions, they provide answers — sometimes proactively. That level of partnership makes a real difference."

Speed matters, and AI plays a crucial role in helping ServiceNow act quickly on CrowdStrike’s threat intelligence. Particularly, Minkowski sees value in CrowdStrike’s behavioral analytics, powered by advanced machine learning.

"CrowdStrike has nearly perfected behavioral analysis," he said. "They help us separate signals from noise and reduce time to action."

CrowdStrike’s AI-enhanced intelligence complemented ServiceNow’s own agentic AI models, which summarized incidents and assisted analysts with task execution. Together, the combined AI capabilities reduced triage fatigue, improved consistency, and allowed analysts to focus on higher-value investigations.

"What matters is coordination," Minkowski added. "CrowdStrike’s intelligence and automation layer fits naturally with our stack. It makes everything we do more efficient."

Another key component of ServiceNow’s ability to operationalize threat intelligence is its use of CrowdStrike Falcon® Complete Next-Gen MDR, a fully managed detection and response service staffed by CrowdStrike experts. This offering serves as an extension of ServiceNow’s internal teams, providing an added layer of assurance and expert triage.

"Falcon Complete gives us another pair of eyes," said Minkowski. "They handle detection and response so we can focus on orchestration, policy, and strategic initiatives."

Combined with CrowdStrike’s threat intelligence, Falcon Complete ensures ServiceNow can act quickly and decisively — never operating in the dark. It allows the company to scale security coverage without overextending its team and contributes directly to its ability to manage insider threats with precision. 

ServiceNow doesn’t just consume CrowdStrike intelligence — it operationalizes it within its own Security Incident Response (SIR) platform. The integration between CrowdStrike and ServiceNow allows threat intelligence, detections, and Falcon Complete triage to flow directly into automated response workflows.

By combining CrowdStrike’s high-fidelity intelligence with ServiceNow SIR, the team accelerates remediation, reduces false positives, and ensures analysts can act with confidence. Incidents are enriched with adversary context, prioritized with behavioral analytics, and routed through automated playbooks that remove manual effort.

“The integration makes us faster and more efficient,” Minkowski explained. “CrowdStrike provides the intelligence and detections, and ServiceNow SIR turns that into coordinated action across our enterprise. Together, they allow us to focus on the threats that matter and resolve them quickly."

This seamless partnership reflects the strength of the CrowdStrike–ServiceNow relationship: intelligence-driven defense, expert-led response, and automated remediation at scale.