SOC Automation

Kasey Cross - March 25, 2024

At the center of an organization’s cybersecurity efforts is the security operations center (SOC), which continuously monitors, assesses, and defends against cyber threats. As cyberattacks increase in both number and sophistication, the SOC can no longer depend solely on human intervention and action. Automation is critical. It enhances the SOC’s capabilities, enabling faster response times and more efficient threat detection. At the same time, it reduces the burden on human analysts, freeing them up to focus on the more complex aspects of cybersecurity.

In this article, we’ll review the core aspects of SOC automation. We’ll look at how automation elevates SOC efficiency along with the technologies that drive automation. Then, we’ll examine the benefits and challenges of SOC automation. Let’s begin by exploring the fundamentals.

The fundamentals of SOC automation

Automation significantly boosts the efficiency of SOCs by streamlining processes and handling repetitive, manual tasks. Automation not only accelerates threat detection and mitigation but allows SOC teams to focus on more strategic tasks.

The key areas of efficiency enhancement include:

  • Threat detection: Working in conjunction with advanced AI algorithms, automation tools can quickly identify potential threats, significantly reducing the time between detection and response.
  • Alerts and responses: As routine threats are managed through automated responses, human analysts are freed up to tackle complex security issues.
  • Resource allocation: The automation of repetitive tasks enables the SOC staff to concentrate on high-value activities.
  • Incident handling: Automation ensures that response procedures are standardized and consistently executed, minimizing errors.
  • Threat intelligence: Automation tools can aggregate and analyze data from various sources to provide actionable insights.

By leveraging automation, SOCs can enhance their operational efficiency, improve their threat response capabilities, and better manage the evolving risks presented by cyber threats.

2024 CrowdStrike Global Threat Report

The 2024 Global Threat Report unveils an alarming rise in covert activity and a cyber threat landscape dominated by stealth. Data theft, cloud breaches, and malware-free attacks are on the rise. Read about how adversaries continue to adapt despite advancements in detection technology.

Download Now

The technologies driving SOC automation

SOC automation is not the result of a single solution but rather a diverse array of technologies. Each technology uniquely addresses a different aspect of the cybersecurity workflow. Together, they work toward a comprehensive cyber threat defense. Let’s explore some of the technologies that play a vital role in automating SOC operations.

Automated threat intelligence

Automated threat intelligence systems gather and analyze real-time threat data. By leveraging AI/machine learning (ML), these systems can sift through vast amounts of data to identify potential threats quickly, providing SOCs with actionable intelligence. With automated threat intelligence, security teams can work with the latest information on emerging threats, ensuring they stay a step ahead of malicious attackers.


Security orchestration, automation, and response (SOAR) platforms streamline the integration of various security tools to automate cyber incident response. SOAR solutions often have seamless IT integrations, removing the silos that typically exist between security and IT departments. Examples of IT integrations include:

  • Ticketing systems, like ServiceNow or Jira, for managing incident response and ticketing
  • Identity and access management (IAM) systems, like Microsoft Active Directory or Okta, for managing user identities and permissions
  • Network security tools, such as those that handle firewall management or network monitoring

SOAR solutions centralize incident data and provide a unified response strategy, significantly reducing the complexity and time required for threat response. As a result, SOCs can efficiently manage incidents from detection through resolution.

No-code application platforms

SOC teams can use no-code application platforms to deploy workflow automation. These no-code application platforms effectively democratize the process of automation within SOCs, allowing security professionals without extensive programming knowledge to build applications that leverage automation through customized workflows. This makes it easier to implement automation across a wider range of operations.

These technologies, among others, form the backbone of SOC automation, each contributing to a more proactive, efficient, and resilient cybersecurity posture.

The benefits of implementing SOC automation

Perhaps the foremost benefit of SOC automation is improved security incident response time. Automation enables SOCs to respond to threats at an unparalleled speed, reducing the window of opportunity for attackers to exploit vulnerabilities. This is particularly crucial in today’s threat landscape, as threat actors leverage automation and AI in their efforts, enabling them to attack at machine speed. To effectively mitigate the impact of these attacks and protect organizational assets, SOC automation is essential.

Another key advantage is improved accuracy in threat detection and analysis. As automation leverages AI/ML technologies to analyze vast datasets, it can identify threats with substantially greater precision than manual processes. This not only reduces the likelihood of false positives but ensures that real threats are promptly addressed. With SOC automation, an organization can be confident that its threat detection efforts are effective.

Resource optimization and cost-effectiveness are also key benefits of SOC automation. By automating routine tasks and streamlining response processes, SOC teams can allocate their skills and time to more complex challenges and strategic initiatives. This not only maximizes the effectiveness of the cybersecurity workforce — which is vital in organizations that need to scale up their security operations but face a security skills shortage — but contributes to significant cost savings by reducing the need for manual intervention and enabling more efficient use of technological resources.

With the SOC, different individuals — such as the chief information security officer (CISO) and the security analyst — reap distinct benefits from automation. For the CISO, automation provides a high-level overview of security posture and incident response effectiveness, enabling strategic decision-making. Meanwhile, analysts benefit from reduced manual workloads, allowing them to focus on more complex analysis and proactive threat hunting.

As an integral part of an SOC, automation supports both strategic leadership and operational excellence.

Learn More

Learn how the CrowdStrike Store’s newest applications, including Slack, PagerDuty, Tines and Vulcan Cyber, help you speed up response and maintain the highest level of security efficacy. Watch: How to Accelerate Your SOCs Response Time

The challenges in SOC automation

Despite its benefits, implementing SOC automation comes with its own set of challenges. Integrating automation with existing systems and technologies can be complex, requiring careful planning and customization to ensure compatibility and maximize efficiency.

Another significant challenge is balancing automation with human oversight. Though automation can handle routine tasks efficiently, human judgment is crucial for interpreting nuanced threats and making strategic decisions. By finding the right balance, you ensure that your SOC automation enhances rather than replaces the human element, maintaining a high level of security analysis and response.

For SOC automation to be truly effective, your SOC must have well-defined processes in place that can be automated. This involves mapping out the SOC’s workflows and identifying repetitive, manual tasks that can benefit from automation. By doing so, you can ensure a more seamless integration, enhancing operational efficiency and bolstering your SOC’s ability to respond to threats swiftly and accurately.

Leveling up your SOC with automation from CrowdStrike Falcon Fusion

SOC automation is a transformative approach that significantly enhances the efficiency and effectiveness of the SOC. With automation tools, SOC teams can respond to threats faster, detect incidents with greater accuracy, and optimize resources for a better overall security posture.

CrowdStrike Falcon® Fusion is a SOAR framework that optimizes security operations by natively integrating with the CrowdStrike Falcon® platform to bring faster threat response while eliminating the repetitive, manual tasks that sap your hardworking employees. It offers a no-code interface that makes it easy to deploy workflow automation and integrate with third-party ticketing systems.

When you’re ready to see what Falcon Fusion can do, try the Falcon platform for free or contact CrowdStrike for more information.


Kasey Cross is a Director of Product Marketing at CrowdStrike, where she is helping pioneer the AI-native SOC with next-gen SIEM. She has over 10 years of experience in marketing positions at cybersecurity companies including Palo Alto Networks, Imperva, and SonicWALL. She was also the CEO of Menlo Logic and led the company through its successful acquisition by Cavium Networks. She graduated from Duke University.