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CrowdStrike Support

HELP IS ALWAYS AT HAND

Protecting your endpoints and your environment from sophisticated cyberattacks is no easy business. CrowdStrike Support is there for you – a skilled team of security professionals with unrivaled experience and expertise. From assisting with technical issues to providing advice on deployment, installation or configuration, the team is always available at a moment’s notice to ensure your success in stopping breaches.

OVERVIEW OF CROWDSTRIKE SUPPORT OFFERINGS

CrowdStrike provides multiple levels of support so customers can choose the option that best fits their business requirements. This ensures that you receive the greatest possible value from your CrowdStrike investment.

STANDARD

Bundled free with
CrowdStrike Falcon, Standard Support includes email communications, access to
the support portal and standard troubleshooting and technical assistance.

ELITE

Our highest level of support, customers are assigned a dedicated technical account manager to work closely with you as your trusted advisor, proactively providing best practices guidance to ensure effective implementation, operation and management of the Falcon platform.

ESSENTIAL

Essential Support provides enhanced capabilities to ensure that deployment, operational and management issues are resolved as quickly as possible. It includes extended coverage hours and direct engagement with technical account managers.

Choose the level that best fits your
needs and business requirements

 Email support
with standard
response and
coverage time
Phone support
with enhanced
response and
coverage time
Prioritized
case handling
Enhanced
support portal
Access to
technical
account
manager
Proactive
quarterly
check-in calls
Dedicated
technical
account
manager
Onsite
visits
Standard

Essential

Elite

FOR MORE INFORMATION
ON THE CROWDSTRIKE
FALCON PLATFORM

 

Stop Breaches with CrowdStrike Falcon request a demo